Maxon App
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Support Center
SUPPORT CENTER
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Are you using the Red Giant Application Manager? If so, it's time to make the switch to the Maxon App. The Maxon App offers more stability and flexibility than RGA. Learn More
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Support Requests
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Knowledge Base
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Forums
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Requirements
System requirements & compatibility
Developers
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Downloads
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Release Notes
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FREQUENTLY ASKED
Support By Product
Downloads & Installations
- Error: Status -1 — My installation failed with this error message
- Why doesn’t the Installed tab show my installed products?
- How do I install my products?
- Is my system compatible with your products?
- Do current versions of plugins work with older versions of plugins?
- Are your plugins compatible with modified Mac systems?
- How do I uninstall my products?
Purchases & Activations
- I have purchases made through Red Giant and not a subscription or license managed by Maxon
- What does it mean by my “email address is reserved or not registered?”
- Why did my subscription expire early?
- Why isn’t my serial number working?
- How can I tell which product my serial number belongs to?
- How do I register my product out of trial mode?
- Why is there a watermark (red x) with my active subscription?
- Why is there a watermark (red x) with my perpetual/serial license?
- Returns and cancellations
- R25 - before updating - plugin compatibility and things to consider