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FREQUENTLY ASKED
Support By Product
Downloads & Installations
- Error: Status -1 — My installation failed with this error message
- Why doesn’t the Installed tab show my installed products?
- How do I install my products?
- Is my system compatible with your products?
- Do current versions of plugins work with older versions of plugins?
- Are your plugins compatible with modified Mac systems?
- How do I install upgrades?
- How do I uninstall my products?
Activations & Registrations
- I have purchases made through Red Giant and not a subscription or license managed by Maxon
- What does it mean by my “email address is reserved or not registered?”
- Why did my subscription expire early?
- Why is there a watermark over my trial?
- Why isn’t my serial number working?
- How can I tell which product my serial number belongs to?
- How do I register my product out of trial mode?
- I’m not in trial mode, why am I still seeing a watermark?
- Where can I convert my old serial numbers?