At Maxon

Packed with brilliant, passionate people, Maxon is deeply rooted in the creative industry and committed to empowering the artistic community. We are Maxonians. We encourage and motivate each other to be curious learners. We are obsessed with customer fulfillment and inspiration – before, during and after purchase. If you too want to be a Maxonian and help bring to market the finest software products for 2D and 3D visual effects, motion graphics, games, AR/MR/VR, visualization and general design, let’s talk.

Customer Service Representative (m/f/d)

Locations

Shibuya-ku Tokyo, Japan

What you will do:

You will provide swift and friendly service and support to Maxon’s customers, focusing on licensing, account issues, and basic product support
Learn more about an industry that is shaping the way people create digitally — you’ll be helping designers, editors and artists. Collaborate with a global team of support specialists who have combined decades of experience with 3D applications and FX

What we are looking for:

Enthusiastically exceeds the expectations of our customers in a positive and solution-oriented way
Identifies product, usability or any other customer issues and effectively communicates trends within and outside of Support
Ensures positive experiences for Maxon’s customers via multiple channels, including tickets and chat. Represents our company through professional conduct and communications
Advises customers of existing and new software and hardware requirements for our products
Maintains knowledge of tools used by Global Support in order to serve our customers
Makes fans out of our customers, sharing their feedback with your supervisor and other departments as necessary
Contributes to documentation, FAQs and other customer-facing resources
Handles all confidential information with the highest degree of discretion without exception
Utilizes company assets in a prudent and judicious manner
3 years of Customer Service experience
Proficiency with Microsoft Office (Outlook, Word)
Fluent in written and spoken English and one additional language (Japanese, Chinese, or German)

What we offer:

You will be offered permanent employment, full-time, at our office listed above. You will be part of a highly motivated international team of specialists working in an environment that offers a warm welcome with detailed onboarding and a dedicated mentor for a familiarization period as well as a wide range of individual development possibilities. Interested in joining our team? Click ‘’Apply’’ to send us your application.
Don’t meet every single requirement? At Maxon we embrace diversity, are avid explorers and curious learners, so if you’re excited about this role but your experience doesn’t entirely match every qualification in the job description, we encourage you to apply in any case. You may be just the right candidate for this or other positions.
We’re looking forward to hearing from you!

Maxon is proud to be an equal opportunity workplace.

Apply here

Maxon is packed with brilliant, passionate people.

We encourage challenge and motivate each other to be curious learners and drive innovation. We know how to get things done, but we also know how to have fun. Maxon is famous for its fun, inclusive and unique community building events. If you too want to be a Maxonian and help bring to market the finest software products for 2D and 3D visual effects, motion graphics, games, AR/MR/VR, visualization and general design, let’s talk.

Maxon is an equal opportunity employer. Information regarding the collection and processing of your application data.