Maxonにて

優秀で情熱的な人材が集まるMaxonは、クリエイティブ業界に深く根ざし、アートなコミュニティに力を与えることに尽力しています。私たちはマクソニアンです。私たちは、好奇心旺盛な学び手であるよう励まし合い、モチベーションを高め合っています。私たちは、購入前、購入中、購入後を問わず、お客様の満足と感動にこだわっています。もしあなたもマクソニアンになり、2Dや3Dのビジュアルエフェクト、モーショングラフィックス、ゲーム、AR/MR/VR、ビジュアライゼーション、そして一般的なデザインのための最高のソフトウェア製品を市場に送り出したいのであれば、ぜひお話しましょう。

Customer Service Representative (m/f/d)

Locations

Shibuya-ku Tokyo, Japan

What you will do:

You will provide swift and friendly service and support to Maxon’s customers, focusing on licensing, account issues, and basic product support
Learn more about an industry that is shaping the way people create digitally — you’ll be helping designers, editors and artists. Collaborate with a global team of support specialists who have combined decades of experience with 3D applications and FX

What we are looking for:

Enthusiastically exceeds the expectations of our customers in a positive and solution-oriented way
Identifies product, usability or any other customer issues and effectively communicates trends within and outside of Support
Ensures positive experiences for Maxon’s customers via multiple channels, including tickets and chat. Represents our company through professional conduct and communications
Advises customers of existing and new software and hardware requirements for our products
Maintains knowledge of tools used by Global Support in order to serve our customers
Makes fans out of our customers, sharing their feedback with your supervisor and other departments as necessary
Contributes to documentation, FAQs and other customer-facing resources
Handles all confidential information with the highest degree of discretion without exception
Utilizes company assets in a prudent and judicious manner
3 years of Customer Service experience
Proficiency with Microsoft Office (Outlook, Word)
Fluent in written and spoken English and one additional language (Japanese, Chinese, or German)

What we offer:

You will be offered permanent employment, full-time, at our office listed above. You will be part of a highly motivated international team of specialists working in an environment that offers a warm welcome with detailed onboarding and a dedicated mentor for a familiarization period as well as a wide range of individual development possibilities. Interested in joining our team? Click ‘’Apply’’ to send us your application.
Don’t meet every single requirement? At Maxon we embrace diversity, are avid explorers and curious learners, so if you’re excited about this role but your experience doesn’t entirely match every qualification in the job description, we encourage you to apply in any case. You may be just the right candidate for this or other positions.
We’re looking forward to hearing from you!

Maxon is proud to be an equal opportunity workplace.

Apply here

Maxonには、優秀で情熱的な人々が集まっています。

私たちは挑戦を楽しんでいて、お互いを励まし合って好奇心を持つ学び手であり、新しいアイデアを生み出すことを大切にしています。仕事を効率的に進める方法を知っているだけでなく、楽しむことも大切にしています。Maxonは、楽しい、誰でも参加できる、ユニークなイベントを企画することで有名です。もしあなたもMaxonの仲間になり、2Dや3Dの映像効果、モーショングラフィックス、ゲーム、AR/MR/VR、ビジュアライゼーション、デザインに興味があって、素晴らしいソフトウェア製品を作りたいと思ったら、ぜひお話ししましょう。

Maxonは機会均等雇用者です。応募データの収集と処理に関する情報。