IT Support Specialist (m/f/d)

  • Location: Bad Homburg (Metropolitan Area Frankfurt), Germany

What you will do:

  • Provide prompt and accurate technical support for applications, servers, networks, and end-user devices
  • Install and configure macOS, Windows, Linux, as well as additional software, on end-user devices and equipment
  • Prepare end user work environment and install equipment and accessories as needed
  • Troubleshoot onsite or remotely hardware and software problems, maintain and repair computers
  • Provide level 1 onsite support on networking, IP telephony and server equipment
  • Resolve and escalate IT helpdesk tickets per internal SLA
  • Manage, track, and keep updated the local hardware inventory per internal policies
  • Keep appropriate team members informed about the results of daily discussions to ensure accurate and up-to-date communication among team members
  • Document & troubleshoot server or application anomalies, accurately diagnose helpdesk tickets
  • Perform tasks with minimal supervision while maintaining high quality of service

What we are looking for:

  • At least 3 solid years of relevant professional experience in end user IT support
  • Advanced knowledge of the Windows 10 and intermediate to advanced macOS 11+ operating systems
  • Advanced experience with any of these will be an asset: Linux, Wintel Server administration, Antivirus administration, VMware, Hyper-V, PRTG, PowerShell, Zendesk administration
  • Experience in LAN/WLAN basic troubleshooting, cabling/patching
  • Strong proficiency and troubleshooting skills in Microsoft products, incl. Word, Excel, PowerPoint, MS Teams, Outlook, and O365 main products
  • Basic knowledge of Active Directory concepts required for IT desktop support
  • Basic knowledge of Windows, Linux, and macOS server administration, IT infrastructure, networks and IT security with ability to troubleshoot related issues on a basic level
  • Self-motivated and detail-oriented, ability to prioritize, excellent communication in English

What we offer:

You will be offered temporary employment, full-time, at our office listed above. You will be part of a highly motivated international team of specialists working in an environment that offers a warm welcome with detailed onboarding and a dedicated mentor for a familiarization period as well as a wide range of individual development possibilities. Interested in joining our team? Fill out the form or email us your resume/CV (.pdf). We’re looking forward to hearing from you!

Maxon is proud to be an equal opportunity workplace.