IT Specialist for System Integration (m/f)

Location Friedrichsdorf, Germany

Who we are:

We are a leading developer of professional 3D modeling, painting, animation and rendering solutions. Our products Cinema 4D and BodyPaint 3D are used by professionals every day in the fields of film, broadcasting, advertising and games to create fantastic new worlds. Notable companies such as The Walt Disney Company, BMW, Sony Pictures Imageworks, FOX, NBC and many more rely on our award-winning software solutions in their workflow pipelines.

Meeting and exceeding our customer needs is a challenge that we meet on a daily basis. To help us meet future challenges we are looking for an IT specialist for system integration (m/f) to join our growing team

You will work in a small team of specialists at 1st-level support and provide assistance to MAXON employees worldwide

What you will do

  • Solve problems at first level support; process user inquiries (how-to support) in a partially standardized environment
  • Document solutions and knowledge database
  • Detect major disruptions and system-critical limitations and their escalation
  • Process account access rights and jobs in different systems according to defined workflows
  • Recognize problems, in particular reoccurring incidents and forwarding them
  • Verifying available work arounds and giving feedback to problem management
  • Documentation of known errors in the knowledge database
  • Support the examination and solutions of problems with existing diagnostic data

Your profile

  • Successfully completed vocational training as IT specialist for system integration
  • Solid work experience
  • Good PC and apple hardware knowledge as well as peripheral devices
  • Very good knowledge of network Technology
  • Very service oriented and a team player
  • Customer oriented and good documentation skills
  • Good German language skills able to communicate in English

What we offer:

You will be given a permanent contract with perspective at our headquarters in Friedrichsdorf, Germany (just north of Frankfurt Main). You will be part of a highly motivated international team of specialists and will work in an environment that offers a wide range of individual development possibilities. Interested in joining our team? Then send us your electronic CV (.pdf) with your earliest starting date. We’re looking forward to hearing from you!

MAXON Computer GmbH · Attn. Mrs. Gesa Häfner · jobs(at)maxon(dot)de