Product Manager - Customer Experience (m/f/d)

  • Location: Bad Homburg (Metropolitan Area Frankfurt), Germany

Maxon is looking for an experienced Product Manager to assist with the development of product strategies and tactics that will help Maxon compete successfully in the marketplace.
The ideal candidate will be an analytical thinker, intellectually curious, detail-oriented facilitator and communicator, and will be able to move quickly while keeping focused on high impact projects.

What you will do:

  • Manage strategy related to MyMaxon licensing, Maxon Shop, and other CX initiatives
  • Translate product strategy and analytics into detailed scope requirements, prioritized according to company business objectives and customer needs
  • Coordinate with service partners to ensure needed functionality is understood and incorporated into their product roadmap
  • Facilitate user testing and work directly with customers, Sales and Support to understand needs and challenges related to licensing and installation of Maxon products
  • Together with Program Management, ensure changes to licensing and installation are effectively communicated to Sales, Support and throughout the organization

What we are looking for:

  • BA/BS degree in a relevant discipline or equivalent experience required
  • Experience with product management, software licensing and delivery
  • High degree of flexibility and comfort with ambiguity
  • Experience working with a highly dynamic, geographically distributed team
  • Ability to communicate and build relationships across a diverse set of stakeholders at different levels of the organization
  • Excellent interpersonal and communication skills
  • Fluent written and spoken English

What we offer:

You will be offered permanent employment, full-time, at our office listed above. You will be part of a highly motivated international team of specialists working in an environment that offers a warm welcome with detailed onboarding and a dedicated mentor for a familiarization period as well as a wide range of individual development possibilities. Interested in joining our team? Fill out the form or email us your resume/CV (.pdf). We’re looking forward to hearing from you!

Maxon is proud to be an equal opportunity workplace.