Customer Service Representative (m/f/d)

  • Location: Portland, OR, United States
  • Location: Thousand Oaks, CA, United States
  • Location: Montreal, QC, Canada

What you will do:

  • You will provide swift and friendly service and support to Maxon’s customers, focusing on licensing and verification for our Student License Program
  • Learn more about an industry that is shaping the way people create digitally — you’ll be helping future designers, editors and artists. Collaborate with a global team of support specialists who have combined decades of experience with 3D applications and FX
  • Make fans out of our customers, sharing their feedback with your supervisor and other departments as necessary
  • Contributes to documentation, FAQs and other customer-facing resources as needed

What we are looking for:

  • 2 years of Customer Service experience, preferably in an environment where handling sensitive information is commonplace
  • Exceeds the expectations of our customers in a positive and solution-oriented way
  • Identifies usability or other customer issues and effectively communicates trends within and outside of Support
  • Ensures positive experiences for Maxon’s customers via multiple channels, including tickets and chat
  • Represents our company through professional conduct and communications
  • Maintains knowledge of tools used by Global Support in order to serve our customers
  • Handles all confidential information with the highest degree of discretion without exception
  • Utilizes company assets in a prudent and judicious manner
  • Proficiency with Microsoft Office (Outlook, Word, Sharepoint or OneDrive)
  • Fluent in written and spoken English - one additional language (Japanese, Chinese or German) is a plus

Salary Range*:
USD 39,500 – 53,120

What we offer:

You will be offered permanent employment, full-time, at one of our offices listed above. You will be part of a highly motivated international team of specialists working in an environment that offers a warm welcome with detailed onboarding and a dedicated mentor for a familiarization period as well as a wide range of individual development possibilities. Interested in joining our team? Fill out the form or email us your resume/CV (.pdf).
Don’t meet every single requirement? At Maxon we embrace diversity, are avid explorers and curious learners, so if you’re excited about this role but your experience doesn’t entirely match every qualification in the job description, we encourage you to apply in any case. You may be just the right candidate for this or other positions.
We’re looking forward to hearing from you!

Maxon is proud to be an equal opportunity workplace.


*Salaries at Maxon are based on a candidate's specific criteria including experience, skillset, education and location. Maxon uses industry-driven survey data for building compensation structures to make sure our employees are receiving fair and competitive wages.