How can we help?

Support Center

Please visit our new Maxon Support Center to browse for solutions or open a new support case.

Please note that our direct support is only available in English, German, French and Japanese. You can contact us in one of these languages or contact your local distributor.

Visit Maxon Support Center


You have questions about Cinema 4D and BodyPaint 3D functionality? We offer online resources, ranging from video tutorials for beginners and advanced users to a complete online documentation:

  • Entry-level tutorial
    Our entry-level tutorial makes it easy to get started in Cinema 4D in just a few steps and offers a comprehensive overview of the software in 22 short lessons.
  • Online2 Help
    Here you will find everything you want to know about each program function – directly and you don’t even need a browser.
  • Video Quick Tips
    Each week, the Video Quick Tips offer beginners valuable tips and tricks for everyday Cinema 4D use in less than two minutes.

Personal Support

In addition to our online help, we also offer personal support:

All customers receive personal support for registration and installation of their software for up to 90 days after the purchase date.

Customers with a Maxon Service Agreement (MSA) also receive preferred email and phone support for the duration of their MSA contract for all questions they have about Cinema 4D and BodyPaint 3D functions. This support does not include design or project-based assistance.